Privacy Statement

Welcome to Topcom Telecom!

Simhuis BV/ Topcom Telecom considers the protection of personal data to be of the utmost importance for the execution of its business activities. Personal data are processed and secured with the utmost care. Simhuis/ Topcom Telecom complies in all cases with the requirements of the Personal Data Protection Act

Processing of personal data.

Simhuis BV/ Topcom Telecom records data about you in the context of its services when you visit the site, request information, participate in special promotions or otherwise have contact. Simhuis BV/ Topcom Telecom makes a distinction between personal data and anonymous or anonymized data. Personal data are data that can be traced back to your identity, such as name, address, telephone number, age, etc. Anonymous or anonymous data are data that can no longer be traced back to your identity. Simhuis BV/ Topcom Telecom can obtain personal data in various ways. You first provided the personal data yourself, for example to conclude a subscription contract.

Information obtained through purchase and/or use of its services at Simhuis BV/ Topcom Telecom Your requests to provide an e-mail address, postal address or telephone number so that Simhuis BV can fulfill your request for information. In addition, anonymous data may be collected that is linked to your Internet Protocol address (IP address). When you visit the Simhuis BV website, it is necessary to collect certain information to ensure a smooth connection. When you request a website, the web server needs to know where the website should be located. The IP address is used for this. This is a series of numbers that is automatically assigned to your computer by your ISP every time you log on to the Internet, so that your computer can be identified. It is not possible for Simhuis BV to identify you solely on the basis of your IP address, unless you provide this to us yourself.

Click behavior

On the website of Simhuis BV/ Topcom Telecom, general, non-identifying visitor data is stored, such as the most visited pages. This is to optimize the page layout. This data can also be used to place more targeted information on the website. In this way, Simhuis BV has to further optimize their services for you.

Sharing of personal data

We value your privacy. That is why we only share certain or specific company and personal data with our partners and third parties if it is really necessary, for example because it is necessary for your order. We will never sell your data to third parties. In order to arrange this properly, we have concluded processing agreements with all parties with whom we share your personal data. This is a clear agreement about who is responsible for which data. We share your personal data with various parties to ensure that your order can be delivered within 48 hours and that we can serve you as well as possible:

• From provider;
• The processor of payment data;
• The parcel delivery person;
• The processor of communication data (such as telephony, SMS, and e-mail);
• (Online) marketing channel;
• Administrative processors;
• If applicable: the insurer and authorized agent;
• If applicable: the repair company;
• Where applicable: the manufacturer of a device;
• If applicable: the risk assessor;
• If applicable: the processor of identity data.
• 
  

All contracting parties are established in the European Union and are bound by the General Data Protection Regulation.

Use of personal data

Simhuis BV / Topcom Telecom stores your personal data in a central database. We use your personal data to execute the agreement concluded with you. In addition, we also want to use your personal data to inform you about new services or products of Simhuis BV offers. If you no longer wish to receive this information, you can send it to Simhuis BV by e-mail, by post or by telephone. Simhuis BV / Topcom Telecom will stop sending marketing information as soon as we have received your request. Simhuis BV does not pass on personal data to persons or companies outside Simhuis BV, unless this is legally required or necessary for the execution of an agreement that Simhuis BV / Topcom Telecom has concluded with you.

Inspection

As a customer of Simhuis/Topcom Telecom, you can of course submit a request at any time for access, correction, data portability or removal of your personal data from our database. You can do this via our Customer Service or by contacting the Privacy Team directly via info@simhuis.nl. We ask you to confirm that it is you, so that we do not simply share your data with others.

Right to data portability

You have the right to receive personal data that Simhuis stores about you. This way you can easily pass this data on to another provider of the same type of service. You can also ask Simhuis whether we provide data directly to this other organization.

Storage of personal data

We do not store your personal data for longer than necessary. In some cases, we need your personal data to detect fraudulent or illegal activities. In such cases, we are legally obliged to share this personal data with the police, the judiciary or public prosecutors upon request. In addition, we have tax obligations to the Tax Authorities. This means that, from a legal, judicial and commercial perspective, we store your personal data in order to be able to deliver the products and services you have ordered and to be able to serve you as safely and reliably as possible. Would you like us to adjust your privacy preferences for you? Please contact us; info@simhuis.nl.

Correction of your data

You have the right to have your personal data corrected if it is incorrect. You can contact us for this, via info@simhuis.nl. You will receive a written response from us within 14 days.

Deleting your data You can of course have your data deleted by us if you wish. Our privacy experts will process your request within 14 working days. Have you subscribed to a subscription service via Simhuis / Topcom Telecom? We cannot delete your personal data because you have entered into a fixed-term contract with one of the telecom providers via Simhuis / Topcom Telecom. After your contract with the provider has expired, you can submit a request to Simhuis / Topcom Telecom to delete your personal data.

Security of your personal data

We always ensure the best information security. Our website is equipped with a secure connection (recognizable by "https" in the address bar) and an SSL certificate. Furthermore, we always use the best security software to store your personal data as safely as possible. We check and monitor all employees, which personal data they have access to and keep track of who has viewed which personal data. This way, we always know what happens to your personal data. In addition, all employees of Simhuis / Topcom Telecom have a Certificate of Conduct (VOG), so that we can ensure that everyone handles your personal data safely.

Objection to processing of your personal data You can object to the processing of your personal data by Simhuis/ Topcom Telecom if these are used by Simhuis for purposes that are not necessary to enforce an agreement or to comply with legal obligations. For example, you can object to the use of your personal data for analysis, marketing and sales activities.

Objection to approach

You may object to the use of Simhuis/ Topcom Telecom for purposes that are not necessary to enforce the agreement or to comply with legal obligations. For example, you may object to the approach of a sales activity. You may object separately to the following forms of approach:

– approach via SMS\Whatsapp/email

– telemarketing

– written approach

You can contact us in writing via info@topcomtelecom.com. Topcom Telecom will process your objection as soon as possible. However, it may take some time before your objection is processed in all documents. Therefore, it is still possible to contact you during this period.

Use of cookies

Simhuis BV/ Topcom Telecom uses cookies when offering its services. Cookies are small text files that are stored on the hard drive of your computer when you visit a website. This is why Simhuis BV/ Topcom Telecom can, for example, deduce the preferences of the visitor. Cookies can also be used to make the website easier for you. For example, when you log in to the Simhuis BV/ Topcom Telecom website to gain access to Simhuis BV / Topcom Telecom online services, an e-mail address and password are required. To speed up this login process, Simhuis BV has placed a cookie on the hard drive of your computer. The next time you visit the Simhuis BV / Topcom Telecom website, we will recognise you as a customer – through the placed cookie.

These cookies do not contain any personal data and are only used to facilitate the use of the website. Cookies cannot send any information about you or your computer system. If you do not appreciate the use of cookies, you can disable the use of cookies in the web options of your web browser. If you have disabled the use of cookies in your browser, you can still visit most parts of the website. Simhuis BV / Topcom Telecom and other websites.

On the website you will find a number of links to other websites. Although these websites have been carefully selected, Simhuis BV/ Topcom Telecom ​​does not bear any responsibility for the handling of your personal data by these organisations. Also read any privacy statement on the website you visit.

Reviews

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, place of residence and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Do you have any questions?

Simhuis BV/ Topcom Telecom attaches great importance to the careful handling of your personal data. If, after reading this privacy statement, you have any questions, suggestions or comments, or complaints about the way in which Simhuis BV has processed your personal data, you can inform us in writing by sending a letter or e-mail to / Topcom Telecom , Poelsweg 12, 7256AG Keijenborg or by e-mail to info@topcomtelecom.com

Changes

Simhuis BV reserves the right to make changes to the disclaimer or this privacy statement. Therefore, check our website regularly.